2022: Don't Say Can't - You can update fields in Zoho CRM from Zoho Forms through Zoho Desk

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https://www.zocademy.com/p/add-update-address-information-in-zoho-crm-from-a-zoho-form-through-zoho-desk

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In this video we show you how you CAN do something that Zoho said you couldn't!

Link to forum post: https://help.zoho.com/portal/en/community/topic/zoho-forms-zoho-desk-mailing-street-mailing-zip-and-mailing-city

The question was how can I update address fields (or other fields) in Zoho CRM from a Zoho Form that creates a ticket in Zoho Desk.

By creating a workflow and custom function in Zoho Desk to do it!

00:00 Introduction
03:30 How to Add Custom Fields in Zoho Desk
04:09 How to Map Fields from Zoho Forms to Zoho Desk Ticket
05:00 How to Create a Workflow and Custom Function in Zoho Desk to Update Information in Zoho CRM
16:52 Testing to Make Sure it Works - Yep! Of Course it Does!

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