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SimpleBiz360

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    Is Your Customer Service Managed by Personality, or Process? OMOQ #21
    1:00

    Is Your Customer Service Managed by Personality, or Process? OMOQ #21

     13  views
    How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20
    0:50

    How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20

     12  views 1 comment
    Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19
    0:53

    Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19

     4  views 2 comments
    Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18
    0:44

    Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18

     8  views 1 comment
    Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17
    0:48

    Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17

     10  views 1 comment
    Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16
    0:41

    Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16

     3  views
    Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15
    0:42

    Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15

     22  views 1 comment
    How Can You Simplify the Customer Buying Process? OMOQ-14
    0:50

    How Can You Simplify the Customer Buying Process? OMOQ-14

     9  views 2 comments
    Imagine Seeing Your Company in Slow Motion? OMOQ-13
    0:58

    Imagine Seeing Your Company in Slow Motion? OMOQ-13

     17  views 1 comment
    How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12
    0:46

    How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12

     3  views
    Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11
    0:54

    Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11

     2  views 1 comment
    Are Your Deliverables Matching What You Promoted? OMOQ-10
    0:51

    Are Your Deliverables Matching What You Promoted? OMOQ-10

     5  views 1 comment
    Does Your Business Communicate Expectations to Customers? OMOQ-9
    0:51

    Does Your Business Communicate Expectations to Customers? OMOQ-9

     13  views 2 comments
    How Often Do You Ask Service and Sales for Improvement Ideas? OMOQ-8
    0:51

    How Often Do You Ask Service and Sales for Improvement Ideas? OMOQ-8

     4  views
    How Often Do You Learn from Customers? OMOQ-7
    0:43

    How Often Do You Learn from Customers? OMOQ-7

     13  views 1 comment
    Are You a Business Streaker or Results Finisher? OMOQ-6
    0:59

    Are You a Business Streaker or Results Finisher? OMOQ-6

     8  views 1 comment
    What If Customer Stewardship Replaced Customer Service? OMOQ-5
    0:56

    What If Customer Stewardship Replaced Customer Service? OMOQ-5

     11  views
    Did You Ever Just Hear A Customer Without Sincerely Listening To What They Said? OMOQ-4
    0:52

    Did You Ever Just Hear A Customer Without Sincerely Listening To What They Said? OMOQ-4

     4  views 1 comment
    Have You Ever Scheduled Dedicated Time For Business Thinking? OMOQ-3
    0:57

    Have You Ever Scheduled Dedicated Time For Business Thinking? OMOQ-3

     16  views 1 comment
    OMOQ - Episode #2 - Did Your Ever Consider Swimming Upstream?
    0:52

    OMOQ - Episode #2 - Did Your Ever Consider Swimming Upstream?

     8  views 1 comment
    OMOQ - Episode #1 - Is Your Business Company-Centric or Customer-Centric?
    0:46

    OMOQ - Episode #1 - Is Your Business Company-Centric or Customer-Centric?

     5  views 1 comment
    One Minute One Question Starts October 22nd
    0:59

    One Minute One Question Starts October 22nd

     4  views
    SimpleBiz360 Podcast - Episode #260: THE SUMMARY OF 35 YEARS
    17:34

    SimpleBiz360 Podcast - Episode #260: THE SUMMARY OF 35 YEARS

     6  views 1 comment
    SimpleBiz360 Podcast - Episode #259: THINKING WE DID WHAT WE NEVER DID
    11:37

    SimpleBiz360 Podcast - Episode #259: THINKING WE DID WHAT WE NEVER DID

     5  views
    SimpleBiz360 Podcast - Episode #258: INITIATING THE CUSTOMER EXPERIENCE
    9:51

    SimpleBiz360 Podcast - Episode #258: INITIATING THE CUSTOMER EXPERIENCE

     7  views 1 comment