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Authentic Information

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Welcome to AuthenticInformation, your go-to channel for reliable and credible information on various topics. We pride ourselves in delivering well-researched and accurate content, ensuring that you're equipped with the most authentic information available. From informative videos on science, history, and technology, to thought-provoking discussions on current events and societal issues, we aim to keep you informed and enlightened. Join us on this journey of knowledge and let's explore the truth together. Subscribe now and stay tuned for regular updates!

Leonardo Arias: Information Technology

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Leonardo Arias: Information Technology Leonardo Francisco Arias / 506 8453 7405 / leochisco@gmail.com ______________________________________________________________________ SUMMARY • Technical Support with over 10 years of working experience • Programming Languages: C++ • CCNA modules 1 & 2 • Electronics Technician • IT Maintenance and Support Technician • Advanced English • Advanced Portuguese EXPERIENCE • SYKES LATIN AMERICA (Technical Support Trilingual, July 2011 – March 2014) I provided Technical Support to routers and switches Cisco, I have knowledge in Putty terminal emulator to verify WAN/LAN interfaces status, I dispatched technicians to fix the optical fiber, I provided support via calls, tickets and chats in 2 different languages: English and Portuguese • IBM (Portuguese Service Desk, April 2014 – December 2015) Password reset, I unlocked client accounts, I added and removed users from Active Directory groups, I have knowledge in “Any desk” program to access remotely the user´s computer. I used Service Now to open tickets. I provided support via calls and tickets only in Portuguese language • HEWLETT PACKARD (IT Support Analyst II for HP Brazil, January 2016 – December 2019) Password reset, I unlocked user accounts, I have knowledge in Sales Force to open tickets, Office installation and Repair, I created Distribution List and Shared Mailbox and added or removed users from them as well, I fixed any issue with Outlook, I added printers to network, I connected users to Pulse VPN program, I provided support via calls and tickets only in Portuguese language • INTER AMERICAN DEVELOPMENT BANK (IT Help Desk, January 2020 – 2024) Password reset, I unlocked user accounts, I have knowledge in Service Now to open tickets, Office installation and Repair, I fixed any issue with Outlook, I created Distribution List and Shared Mailbox and also added or removed users from them, I added printers to network, I connected users to Global Protect VPN program, I have knowledge in “Log Me In” program to access remotely the user´s computer, I provided support to users with Virtual Machine (VDI), I have knowledge in Azure Active Directory / MS Entra ID. I provided support via calls, tickets and chats in 2 different languages: English and Portuguese EDUCATION • High School Diploma (Liceo Nocturno Alfredo González Flores) • Portuguese (Centro de Estudos Brasileiros) • English (Cultural Center of Languages) • Electronics Technician (INA) • IT Maintenance and Support Technician (IPEC – Barva) • Cisco CCNA (modules 1 & 2) SKILLS • Knowledge and Experience in Networking and Electronics • Fluent in Portuguese and English • Knowledge and Experience in Software and Hardware • Excellent interpersonal skills • Experience in Remote Diagnosis and Troubleshooting • Knowledge and Experience in VPN (Pulse and Global Protect) LANGUAGES • Advanced Spanish • Advanced Portuguese • Advanced English Let's collaborate! Thanks, Jack Bosma https://meetn.com/jackbosma tutorjacknetwork@gmail.com "Inspect what you expect."