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Leonardo Arias: Information Technology

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Leonardo Arias: Information Technology Leonardo Francisco Arias / 506 8453 7405 / leochisco@gmail.com ______________________________________________________________________ SUMMARY • Technical Support with over 10 years of working experience • Programming Languages: C++ • CCNA modules 1 & 2 • Electronics Technician • IT Maintenance and Support Technician • Advanced English • Advanced Portuguese EXPERIENCE • SYKES LATIN AMERICA (Technical Support Trilingual, July 2011 – March 2014) I provided Technical Support to routers and switches Cisco, I have knowledge in Putty terminal emulator to verify WAN/LAN interfaces status, I dispatched technicians to fix the optical fiber, I provided support via calls, tickets and chats in 2 different languages: English and Portuguese • IBM (Portuguese Service Desk, April 2014 – December 2015) Password reset, I unlocked client accounts, I added and removed users from Active Directory groups, I have knowledge in “Any desk” program to access remotely the user´s computer. I used Service Now to open tickets. I provided support via calls and tickets only in Portuguese language • HEWLETT PACKARD (IT Support Analyst II for HP Brazil, January 2016 – December 2019) Password reset, I unlocked user accounts, I have knowledge in Sales Force to open tickets, Office installation and Repair, I created Distribution List and Shared Mailbox and added or removed users from them as well, I fixed any issue with Outlook, I added printers to network, I connected users to Pulse VPN program, I provided support via calls and tickets only in Portuguese language • INTER AMERICAN DEVELOPMENT BANK (IT Help Desk, January 2020 – 2024) Password reset, I unlocked user accounts, I have knowledge in Service Now to open tickets, Office installation and Repair, I fixed any issue with Outlook, I created Distribution List and Shared Mailbox and also added or removed users from them, I added printers to network, I connected users to Global Protect VPN program, I have knowledge in “Log Me In” program to access remotely the user´s computer, I provided support to users with Virtual Machine (VDI), I have knowledge in Azure Active Directory / MS Entra ID. I provided support via calls, tickets and chats in 2 different languages: English and Portuguese EDUCATION • High School Diploma (Liceo Nocturno Alfredo González Flores) • Portuguese (Centro de Estudos Brasileiros) • English (Cultural Center of Languages) • Electronics Technician (INA) • IT Maintenance and Support Technician (IPEC – Barva) • Cisco CCNA (modules 1 & 2) SKILLS • Knowledge and Experience in Networking and Electronics • Fluent in Portuguese and English • Knowledge and Experience in Software and Hardware • Excellent interpersonal skills • Experience in Remote Diagnosis and Troubleshooting • Knowledge and Experience in VPN (Pulse and Global Protect) LANGUAGES • Advanced Spanish • Advanced Portuguese • Advanced English Let's collaborate! Thanks, Jack Bosma https://meetn.com/jackbosma tutorjacknetwork@gmail.com "Inspect what you expect."

Minister Tonya 23

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Welcome to The Temple of Serqet, a sacred space dedicated to healing, transformation, and spiritual enlightenment. Inspired by Serqet, the ancient goddess of protection and healing, this channel explores profound spiritual insights, universal prayer, and holistic wellness. Join us for enlightening discussions, powerful mantras, and soul-nourishing hymns as we delve into topics of personal growth, metaphysics, and divine connection. Whether you’re seeking balance, renewal, or a deeper understanding of life’s mysteries, The Temple of Serqet is your sanctuary for spiritual exploration and empowerment. Content Highlights: Universal prayer services and healing rituals Weekly sermons rooted in ancient wisdom and modern spirituality Spiritual teachings for personal growth and protection Discussions on holistic wellness and energetic balance Step into the 24-hour spiritual temple not made by human hands but by the divine essence of Serqet AmenRA. Here, we honor the journey of healing, transformation, and the infinite power within.

ChameleonCareGuide

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Discover What You Really Need to Know to Raise a Happy, Healthy Pet Chameleon! And Avoid The No.1 Cause Of Death of Chameleons in Captivity... Here's Your Chance to Find Out: What You Must Consider BEFORE You Ever Get a Chameleon How to Spot the 12 Signs that Indicate a Chameleon is Not Healthy What Conditions Are Needed to Ensure a Healthy Chameleon What You Should NEVER Feed Your Chameleon A List of What You Will Need to Buy for Your New Pet Chameleon The One Object You Can NEVER Have Near Your Chameleon The Secret To Breeding Chameleons And Much More! Thinking about getting a pet chameleon or maybe you already have one? First, let me say, "Welcome to the club!" I'm sure you're going to love your pet and he or she is going to give you hours and hours and hours of enjoyment. But with that being said, there are a few things you absolutely must know to take good care of your chameleon and ensure that it remains happy and healthy for years to come.